InboxAI — Outlook Add-in by Gül Yüce
Last updated: 7 September 2026
The guarantee applies to both plans — the annual InboxAI Licence and the monthly InboxAI Cloud subscription — and to the first payment of each. It also applies to a renewal payment if you contact us within 14 days of that renewal being charged.
Email support@ex-tr-ap.com from the address you used to purchase, or include your licence key or order reference. There is no form to fill in and no cancellation fee.
We aim to reply within two business days. Once approved, the refund is issued to your original payment method. Your bank or card issuer typically takes a further 5–10 business days to show it.
Refunds requested more than 14 days after payment are at our discretion. You can cancel at any time to stop future charges: cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then. We do not automatically refund the unused part of a period you have already started.
If we discontinue a paid service, we will refund the unused portion of any prepaid fees, as set out in section 9 of the Terms of Use.
If you are a consumer in the United Kingdom or the European Economic Area, you have a statutory right to withdraw from a distance purchase of digital content within 14 days. This policy does not limit that right, and nothing here affects any other rights you have under the consumer law of your country.
Our payments and subscriptions are handled by Paddle, which acts as the merchant of record and reseller for InboxAI. Paddle appears on your statement and issues the refund. You may also contact Paddle directly about a payment, and their buyer terms apply alongside this policy.
Please contact us before raising a chargeback with your bank. We would almost always rather refund you directly, and it is considerably faster for you. A licence key associated with a chargeback or a refunded payment is deactivated.
Questions about this policy: support@ex-tr-ap.com