Support

InboxAI — Outlook Add-in Support Center

Getting Started

1. Install the add-in
In Outlook: Get Add-ins (or All Apps → Add-ins), search for InboxAI, and click Add. The button appears in the reading pane toolbar when you open a message.

2. Activate your license
On first launch, enter the license key you received after purchase.

3. Set up local AI (Ollama)
Download Ollama, then run:
ollama pull mistral
Then start the local proxy included in your download.

Frequently Asked Questions

My license key isn't working.
Make sure you're connected to the internet when activating. Keys are case-sensitive. Contact support if the issue persists.

Ollama says "not running".
Run brew services start ollama in Terminal (macOS). Then click "Check status" in the add-in settings.

The add-in doesn't appear in Outlook.
Remove it from My add-ins and add it again from Get Add-ins. Make sure addin.ex-tr-ap.com opens in your browser first — a network or proxy block there stops the panel loading.

Can I use this on multiple devices?
Your licence is tied to your Outlook account, not to a particular computer. Sign in to the same mailbox on your laptop, your desktop and Outlook on the web and it works on all of them — reinstalling the add-in or clearing Outlook's cache costs you nothing. One licence covers up to 5 separate mailboxes. If you need more, or you have changed email address, email support and we will sort it out — you keep the same licence key.

I want a refund.
We offer a 14-day refund policy. Email us within 14 days of purchase and we will refund you in full, as set out in section 7 of the Terms of Use.

Contact

Email: support@ex-tr-ap.com
Response time: within 48 hours on business days.